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Los Angeles

Irvine, CA


Frequently Asked Questions

My property is flooded. What should I do first?

Time is of the utmost importance. Call Dry Out Medics immediately so we can get to your property and start the process of removing the water and restoring it right away. By acting fast, you’ll minimize the damage to your property and prevent further problems, including mold infestation.

Do I need to move out of my property during this process?

If you file an insurance claim, you may receive guidance from your insurance representative. However, this is a decision you must reach on your own. There are several factors to consider. Safety is paramount. Our equipment is as childproof as possible, but we require your supervision to make sure no children play with it. Air movers and dehumidifiers will create noise and make your property drafty for a few days. It is important that the equipment remains on, so if the noise is disruptive to you, you might want to consider an alternate place to stay.

Is mold dangerous?

Yes, it absolutely can be. The Centers for Disease Control and other health agencies warn that mold spores can pose serious health risks for people with breathing problems. In addition, certain types of mold – including black mold (stachybotrys chartarum) – can cause adverse effects even in healthy people.

Should I open the windows to help the drying process?

Opening your windows to assist the drying process is not always recommended. Outside weather conditions may vary, so the technician will determine when and if the outside air is appropriate.

What should I do to stop water damage while waiting?

  • Find the source of the water and stop it, if possible
  • Turn off the main circuit breakers to the structure. Do not operate electrical equipment in wet areas
  • If safe, remove furnishings from wet carpet to avoid staining
  • Remove breakable items and items that are susceptible to water damage
  • Remove or lift curtains and other hanging items that touch the floor to avoid damage and staining
  • Do not run fans or air conditioning if the damage is caused by flooding or a sewage leak – doing so can spread contamination
  • Open doors and windows to allow air into the structure
  • Make sure you thoroughly wash your hands and disinfect tools and equipment used in water damage cleanup

We work with all insurance companies

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